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Refund and Cancellation

Last Updated: [14-01-2025]

Refund and Cancellation Policy for Marhaba Alsaa Delivery Services L.L.C

1. Introduction

The Refund and Cancellation Policy of Marhaba Alsaa Delivery Services L.L.C aims to clarify customers' rights and the terms related to order cancellations and refunds. By using our services, you agree to this policy.

2. Cancellation Policy

  • Before Delivery Confirmation:
  • Orders can be canceled at any time before the delivery is confirmed by our team.
  • A full refund will be issued for cancellations made prior to delivery confirmation.
  • After Delivery Confirmation:
  • Orders cannot be canceled after delivery confirmation, except in special cases (e.g., incorrect order or defective product).

3. Refund Policy

  • For Defective or Damaged Products:
  • Customers are entitled to request a replacement or refund if the products are defective or do not match the order.
  • Refund requests must be submitted within 48 hours of receiving the order.
  • Clear evidence (photos or videos) must be provided to demonstrate the issue with the product.
  • For Unreasonable Delays:
  • If there is an unreasonable delay in delivery beyond the specified timeframe, customers can request a refund or reschedule the delivery.

4. Refund and Cancellation Process

  • Refund or cancellation requests can be submitted through customer service:
  • Email: order@marhabads.com
  • Requests will be processed within 3-5 business days.
  • Approved refunds will be issued using the same payment method originally used.

5. Exceptions to the Refund and Cancellation Policy

  • Orders that are delivered in good condition and match the description are not eligible for a refund.
  • Custom or specially prepared orders cannot be refunded after confirmation.
  • Any requests made outside the specified timeframe (48 hours) will not be eligible for a refund.

6. Policy Modifications

  • The company reserves the right to modify the Refund and Cancellation Policy at any time.
  • Any updates will be published on this page, with the date of the last update clearly indicated.
  • Continued use of our services signifies your acceptance of the updated policy.

7. Contact Us

For any inquiries or feedback regarding the Refund and Cancellation Policy, please contact us via: